When Alberta commissioned a review of its facility-based continuing care system and surveyed over 7,000 people — residents, families, staff, administrators, and the public — the findings were sobering but unsurprising to anyone working on the frontlines.
Residents rated their quality of life between 5.9 and 7.4 out of 10. Quality of meals scored 5.3. Access to technology, 5.5. Families described fragmented communication. Staff described burnout and inconsistency.
The Numbers Tell the Story
Alberta's continuing care demand is projected to grow 62% by 2030. The province's review produced 42 recommendations across 11 policy areas: improve quality of life, increase direct care hours, optimize technology, strengthen system navigation, and enhance accountability.
This isn't just an Alberta challenge. Nationally, the number of long-term care residents with higher clinical needs has risen 4.5% since 2014, while the workforce is shrinking — Licensed Practical Nurses down 6.1%, Registered Nurses down 2.1%.
Why We're Building Medi-Aide
Every province faces the same equation: more complex residents, fewer staff, tighter budgets, higher expectations. The review called for 42 recommendations. We're building the technology to make them real.